StoryLaunch offers a simple, fair refund policy for both subscriptions and token purchases.
Full refunds available at any time for unconsumed tokens from top-up purchases. Submit request via contact form.
Refunds for token purchases may be considered...
Requests for token refunds must be submitted...
14-day money-back guarantee from subscription start date. Cancel anytime - access continues until end of billing period. No charge for subsequent billing periods.
Annual subscriptions may be eligible for partial refunds...
Visit our contact form at /contact and select 'Refund Request'. Include your account email and transaction details. We respond within 3-5 business days.
Once a refund is approved: Refunds are processed through the original payment method. Processing typically takes 5-10 business days. Any tokens associated with the refunded purchase will be removed from your account.
If your refund request is denied, we will provide a clear explanation. You may appeal the decision by replying to the denial email with additional information.
In cases where refunds are not available, we may offer service credits as an alternative: Credits can be applied to future token purchases. Credits do not expire as long as your account remains active. Credits cannot be transferred or redeemed for cash.
Important: If you initiate a chargeback without first contacting us: Your account will be immediately suspended pending investigation. We reserve the right to terminate accounts that abuse chargeback processes. Please contact us first - most issues can be resolved quickly.
Storylaunch reserves the right to deny refunds in cases of: Repeated refund requests suggesting abuse of the policy. Accounts that have extensively used the Service before requesting refunds. Violation of our Terms of Service. Fraudulent activity or payment disputes.
If Storylaunch permanently discontinues the Service: We will provide at least 30 days notice. Prorated refunds will be issued for unused subscription time. Reasonable token refunds will be considered on a case-by-case basis.
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email.
For questions about this Refund Policy, visit our contact form. Response Time: 3-5 business days.